Student Terms & Conditions and Privacy Policy

Who we are

TeachAllAboutIT Ltd. is a registered UK company. This is a sub-site of TeachAllAboutIT for the purposes of private tuition and adult IT training.

Contact Details:

  • Website: https://worthing.teachallaboutit.uk
  • Email: hello@TeachAllAboutIT.uk

Tuition Terms

Registration

Clients are required to provide adequate contact details. This will enable us to communicate with you effectively. Please ensure that you have completed your contact details in the account section of the website.

We ask you to provide us with your postal address, e-mail, landline and mobile numbers.

We will only use these to contact you with regard to tuition and will never pass them on to someone else unless you request for us to do so or where we are required by law.

You will be required to confirm below that you have read the TeachAllAboutIT GDPR/Privacy statement below before commencing tuition. If your child is aged 13 or above, they will also need consent to data regarding their tuition being stored.

Booking & Payment

We request that parents / students book all lessons through our website. Alternative arrangements by invoice are available for tuition booked on behalf of Local Education Authorities or Alternative Education providers. In these cases, please contact us direct.

Lessons may be selected & booked up to 1 year in advance and multiple lessons may be selected. Where lessons are paid at time of booking, they will be confirmed immediately.

An option to reserve and pay via bank transfer is provided at checkout to allow long term bookings to be reserved. In this case, lessons will not be confirmed until payment has been made and the lesson will not go ahead. Unpaid lessons will be cancelled if they remain unpaid 7 days prior to the lesson date to enable other students sufficient time to be offered this time. Please allow up to 3 working days for BACS payments to be allocated.

Students are expected to attend all booked lessons unless your tutor has informed you that there will be no tuition that week, or if you have cancelled / rescheduled a lesson through your account area at least three days prior to the lesson date. In the case of Saturday lessons, the term runs from the first day of the school term to the Saturday after the schools break up.

Term dates are based on West Sussex County Council term dates – availability may differ outside of term time.

Where lessons are cancelled without rescheduling within the notice period above, the cost of the lesson will be placed in a tuition credit account for later use.

Lesson Times

All lessons are booked using the GMT / BST time zone at the time of booking. Where students reside internationally, it is the expectation that the lesson time shall remain at the UK time.

Eg. Where a 9am lesson is booked in BST, after daylight savings, this shall remain at 9am GMT.

Time Keeping

Unless otherwise arranged, all one-to-one lessons are 55 minutes in duration, allowing for a few minutes at the end to ensure students are complete and to ensure that lessons commence promptly.

Clients are responsible for arriving for tuition & bookings on time, and lessons will end at the designated time to enable the next student to have their full lesson.

If you wish to speak to your tutor in detail, about your child’s progress then please do this during the first few minutes or the last few minutes of their lesson. Alternatively, a further lesson may be booked for this purpose.

Behaviour

Parents are responsible for ensuring that their children know how to behave appropriately. Abusive or discriminatory behaviour towards tutors and / or other students will not be accepted.

We reserve the right to cancel any bookings for students whose behaviour is unacceptable, or where abusive language is used by either parent or student. Whilst this is highly unlikely, you will, of course, receive a refund for outstanding sessions if we need to enforce this.

Where tuition takes place online, please refer to our student & tutor expectations.

Student Progress / Feedback

If your child has face-to-face tuition, we regularly give feedback to the parent collecting the student at the end of each lesson upon collection. If your child has online lessons, then we will provide a regular short feedback via the student’s online portal to state topics covered and how well the student managed the work.

Where more formal feedback is required for sponsored tuition through local education authorties, an additional charge is added to lesson fees to cover the additional administration costs.

Special Requests

We reserve the right to charge for special requests. Examples include:

  • the completion of a form/questionnaire for educational psychologists /other education professionals
  • a formal written report regarding student progress
  • countersigning passport applications
  • Marking or written feedback on work outside of lessons
  • Setting of homework during school summer holidays (if you have not booked a course of at least 4 lessons during this time)

Privacy

What personal data we collect and why we collect it

Personal Details

Parent & student personal details are collected as part of the tuition process. This includes contact details and academic progress data collected and created as part of the tuition process. All details held about you are visible in your ‘My Account’ page.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Data collected via our contact forms is saved in a secure area of the TeachAllAboutIT website and also emailed to the main hello@teachallaboutit.uk email address.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, programming tasks etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

User activity and cookies may be used for the purposes of website analytics and to help us improve the running of the website. Where data is used for analytics, individual users are not identifiable.

Who we share your data with

Analytic data may be shared with third parties such as search engines. Where users have set their browser preferences to allow targetted advertising, personal data including location and usage may be shared for the purposes advertising. If you do not want this information shared, please set your browser preferences to decline this.

Identifyable personal information will not be shared with any other party without your explicit consent unless in circumstances where we are legally obliged to share data due to criminal investigation or safeguarding concerns.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

All orders are held live or archived for 7 years for accounting purposes.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information, and any other data that makes you identifiable is not shared with any third parties unless we are legally obliged to do so for legal or security purposes.

Additional information

How we protect your data

All account details saved on the system are held as encrypted data. Whilst students and their individual tutors may see student account data, only site administrators have full access to full site data.

All data on the site is regularly backed up and continuity procedures are in place to ensure minimum disruption to service should a website error occur.

What data breach procedures we have in place

TeachAllAboutIT Ltd. is registered as a data controller with ICO and we have data protection procedures in place which all staff are expected to follow. This includes clear procedures of how to report any breach of data protection.

What third parties we receive data from

From time to time we may receive personal data from external sources regarding students. eg. schools, colleges, exam centres. Where this is obtained, it is only with your express permission.

Industry regulatory disclosure requirements

All members of TeachAllAboutIT are required to hold a clear and current enhanced DBS check before they undertake tuition or any other service where contact with children is included with us.

In line with UK Safeguarding law, where a child discloses anything to us which indicates that they may be at risk of physical or mental harm, we have a duty of care to record and pass these concerns on. At this time, personal details linked to that account may be disclosed to relevant authorities.