Who we are
TeachAllAboutIT Ltd. is a registered UK company. This is a sub-site of TeachAllAboutIT for the purposes of private tuition and distance learning courses and education.
In booking and attending lessons, you implicitly agree to abide by these terms. These Conditions form a legally binding agreement for the provision of educational services.
- Website: https://worthing.teachallaboutit.uk
- Email: hello@TeachAllAboutIT.uk
Registration & Enrolment
Enrolment for 1-2-1 tuition is by request to firstname.lastname@example.org – a space will be offered to you as and when these become available. A waiting list is available.
From September 2024, hourly fees for 1-2-1 tuition with Holly will remain £65 per hour for new students.
Learners continuing tuition at the same level will remain on their enrolled fee structure.
Fees are payable in advance on 1st of each month. Where lessons are not paid in advance at time of booking, or via an agreed payment plan, a monthly invoice will be sent in advance of lessons.
Alternative arrangements by invoice are available for tuition booked on behalf of Local Education Authorities or Alternative Education providers. In these cases, please contact me at email@example.com.
Lessons may be booked up to 1 year in advance and where regular tuition is booked, the agreed time will be reserved for you up to the date of exams during term time.
Where lessons are reserved, they are not confirmed until payment has been made. Unpaid lessons will be cancelled if they remain unpaid 7 days prior to the lesson date to enable other students sufficient time to be offered this time. Please allow up to 3 working days for payments to be allocated.
Distance Learning & Courses (Live Lessons)
Enrolment for courses and distance learning is completed by purchasing your required course.
When enrolling onto a course of study, students agree to undertake the weekly independent commitments. This includes watching pre-recorded videos, completing independent tasks, and assessments.
Fees for courses may be paid in full at time of enrolment, or through half termly / monthly fees.
A non-refundable deposit of £50 is charged to secure your place where fees are not paid in full at time of enrolment.
iGCSE Computer Science / Cambridge National iMedia / Level 2:
- £120 per half term
- £68 per month (10 months)
A Level Computer Science / Cambridge Nationals Advanced / Level 3:
- £250 per half term
- £125 per month
Clients are required to provide adequate contact details. This will enable us to communicate with you effectively. Please ensure that you have completed your contact details in the account section of the website.
We ask you to provide us with your postal address, e-mail, landline and mobile numbers.
We will only use these to contact you with regard to tuition/courses and will never pass them on to someone else unless you request for us to do so or where we are required by law.
You will be required to confirm at enrolment that you have read the TeachAllAboutIT GDPR/Privacy statement below before commencing tuition.
Attendance / Absence
Students are expected to attend all booked lessons unless your tutor has informed you that there will be no tuition that week, or if you have cancelled / rescheduled a lesson through your account area at least three working days prior to the lesson date.
Where lessons are cancelled without rescheduling within the notice period above, the cost of the lesson will be placed in a tuition credit account for later use.
Where your tutor/ I cancel a lesson, an alternative will be offered. Where this is not possible, a credit towards your next invoice or refund of the lesson cost will be offered.
All lessons are booked using UK Time (GMT / BST) time zone at the time of booking. Where students reside internationally, it is the expectation that the lesson time shall remain at the UK time.
Eg. Where a 9am lesson is booked in BST, after daylight savings, this shall remain at 9am GMT.
Unless otherwise arranged, all one-to-one lessons are 55 minutes in duration, allowing for a few minutes at the end to ensure students are complete and to ensure that lessons commence promptly.
Clients are responsible for arriving for tuition & bookings on time, and lessons will end at the designated time to enable the next student to have their full lesson.
Where a student is late to a 1-2-1 lesson, a reminder will be sent via email containing your lesson link. Meeting links will be closed 20 minutes after the start time and recorded as non-attendance. All instances of non-attendance are chargeable at the full lesson rate.
I reserve the right to withdraw further tuition following three non-attendances within one term.
If you wish to speak to your tutor in detail, about your child’s progress then please do this during the first few minutes or the last few minutes of their lesson. Alternatively, a further lesson may be booked for this purpose.
Term dates are based on West Sussex County Council term dates – availability may differ outside of term time.
Withdrawing Within Your 14 Day Cooling Off Period
Under the UK Consumer Contracts Regulations, you (as a consumer) have the right to cancel a course within 14 days. This right applies regardless of whether the course will be taken online or in person. The 14 day cooling off period begins the day that you complete your online enrolment.
You may request a full refund of course fees if you have not:
- Submitted any assessments within the course (including assignments)
- Attended any lessons online or in person
If you have accessed the course material on the website within the 14-day period, then the following rules apply:
- You will still have the right to cancel, but you must pay for the value of the service that was provided to you up to the point you cancel.
- Refunds are calculated based on the weeks of the course that you have accessed plus an administration fee of £50 which covers processing of your enrolment/withdrawal and incurred bank charges.
Withdrawing After 14 Days
Should you wish to withdraw from a course, course/tuition fees remain payable to the end of the half term. A minimum of 4 weeks notice must be given in writing to firstname.lastname@example.org.
On withdrawal, all physical course materials must be returned and online access will be removed at the end of the notice period.
I am aware that many of our students attend for reasons linked to SEND, and as such adopt a flexible approach to the statements below for students, with time for reflection and negotiation.
It is also important to ensure a safe working environment for tutors, and as such, a zero tolerance approach to parental communication is in place.
Parents are responsible for ensuring that their children know how to behave appropriately and work with their tutor accordingly. Abusive or discriminatory behaviour towards tutors and / or other students will not be accepted and will be addressed with parents, or directly with the student where required.
Examples of behaviour concerns and expected actions are below:
|Violent or aggressive behaviour
|Termination of lesson/tuition, risk assessment, police report if required.
|Direct discrimination, discriminatory language, or bullying behaviour towards another person(s)
|From student: direct approach and attempt to solve within lesson / Removal from lesson / communication with parents / (dependent on situation) termination of tuition
From Parent: immediate termination of tuition
|Swearing/Inappropriate language directed towards tutor.
|From student: direct approach and attempt to resolve within lesson / communication with parents / in extreme cases, termination of lesson.
From Parent: immediate termination of tuition
|Refusal to participate in planned session
|Encouragement and redirection within lesson / communication with parents / direct discussion
I reserve the right to cancel any bookings for students whose behaviour is unacceptable, or where abusive language, or unprofessional communication is used by either parent or student. Whilst this is highly unlikely, you will, of course, receive a refund in line with the withdrawal policy above for outstanding sessions if we need to enforce this.
Where students/parents are found to be sharing tuition / course material outside the agreed use of for their enrolled child’s own education, the learner shall be withdrawn from all learning with immediate effect and costs for loss of intellectual property/income will be sought.
Tuition should be an enjoyable and supportive experience for everyone involved. To enable this to happen, I have set out a few expectations for online tuition through TeachAllAboutIT. For full details, please see our Tuition Terms and Safeguarding & Academic Honesty Policies. The links provided below will help you to test your equipment.
I expect students to:
- Test your equipment before the start of your lesson (for online).
- Run an internet speed check using this as a minimum:
- Download >10Mbps
- Upload > 2Mbps
- Jitter <30ms
- Test that your headset earphones & microphone are working.
- I strongly recommend that all learners have access to a graphics tablet. We use these in our centre and can recommend these as a compact solution.
- Run an internet speed check using this as a minimum:
- Log in at the start of your lesson using the name you enrolled with (or a confirmed username). If your username is not recognised, you will not be admitted into the lesson. This is to ensure the safety of all learners.
- If you arrive late to your lesson, the time will not be extended past the scheduled end time as this impacts on the students that follow you.
- Attend online tuition from an “open” room such as a living or dining room for the purposes of safeguarding
- Ensure that you are dressed as you would be for in-person tuition – we don’t expect you to be smart, but appropriately dressed!
- Come to your lesson with the necessary equipment (as a minimum, students should have a pen, paper, and calculator).
- Keep distractions to a minimum by muting mobile phones, switching off social media & messaging services such as Discord.
- I ask students not to bring food to lessons (including online), unless medically required.
As a student / parent, you can expect me to:
- Arrive to lessons on time unless in exceptional circumstances
- Provide a lesson ‘waiting room’ to ensure that only the expected participants join a digital classroom.
- Offer positive support and encourage you to be an independent learner through 1-2-1 work and resources.
- Work with you as an individual, but not complete work for you.
- Keep distractions to a minimum by muting mobile phones, switching off social media.
- Provide feedback to you within the lesson and in writing through your online feedback page on a regular basis.
- Record group lessons for the purposes of safeguarding & revision.
- Recordings are held on a secure server for 2 academic years following the start of your course
- Recordings will only contain my camera and screen, but will include any use of microphones
- Use of recording will be highlighted in each lesson
- Recordings will not be publicly available
Important notes about my professional responsibilities as a tutor:
- Under no circumstances will tutors complete homework / NEA work for you.
- You may request evidence of my DBS or qualified teacher status at any time.
- Tutors will not enter into negative conversations about teachers. We request that any concerns are raised directly with the school.
- Where there is a genuine suspicion of academic dishonestly, work will not be authenticated and this will be reported to the relevant bodies
- Where grades are assessed by tutors on behalf of an assessment/exam centre as part of an examination series, under no circumstances will the awarded grade be disclosed to the student or parent
For internal policies, please refer to our student & tutor expectations.
Student Progress / Feedback
If your child has face-to-face tuition, we regularly give feedback to the parent collecting the student at the end of each lesson upon collection. If your child has online lessons, then we will provide a regular short feedback via the student’s online portal to state topics covered and how well the student managed the work.
Where more formal feedback is required for sponsored tuition through local education authorities, an additional charge is added to lesson fees to cover these additional administration costs.
We reserve the right to charge for special requests at my currently states 1-2-1 rate. Examples include:
- the completion of a form/questionnaire for educational psychologists /other education professionals
- a formal written report regarding student progress
- countersigning passport applications
- Marking or written feedback on work outside of lessons
- Setting of homework during school summer holidays (if you have not booked a course of at least 4 lessons during this time)
Courses and tuition will provide study material and tuition to enable students to sufficiently cover the specification of their course. It remains the responsibility of the parent / student to choose and register with a private exam centre. Course fees do not include exam fees or registration. Where exams are not required, a certificate of completion may be provided.
Exam codes and partner details for recommended exam centres are provided to all students through the Student Welcome Pack pages.
Where stated, courses include marking and authentication of coursework (NEA) within the cost of the course. You may be asked to pay an additional registration fee by your exam centre to register and submit each coursework unit. These fees are beyond my control and I cannot reduce or override them.
Coursework deadlines will be set in conjunction with exam board deadlines. These are not negotiable and I am unable to provide extensions where students are unable to meet coursework (NEA) deadlines.
All students are required to read our Academic Honesty Policy.
Exam Concessions / Access Arrangements
Please let me know as soon as possible if you require an alternative way of working and have this agreed and in place with your exam centre.
Arrangements only apply in certain circumstances where it has been evidenced that for particular skills, the candidate is at a substantial disadvantage compared to others. For example, a student who has extra time for exams is unlikely to have this arrangement for coursework/NEA as it is not a timed exam.
Where a student who qualifies for access arrangements in exams that involve reading, scribe, prompt, or word processing, we will attempt to ensure that these are available where they are not already an embedded part of the assessment/coursework.
Data Protection & Privacy
What personal data we collect and why we collect it
Parent & student personal details are collected as part of the tuition process. This includes contact details and academic progress data collected and created as part of the tuition process. All details held about you are visible in your ‘My 1-2-1 Tuition’ or ‘My Courses’ page dependent on the type of tuition you are registered for.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Data collected via our contact forms is saved in a secure area of the TeachAllAboutIT website and also emailed to the main email@example.com email address.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, programming tasks etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
User activity and cookies may be used for the purposes of website analytics and to help us improve the running of the website. Where data is used for analytics, individual users are not identifiable.
Who we share your data with
Analytic data may be shared with third parties such as search engines. Where users have set their browser preferences to allow targeted advertising, personal data including location and usage may be shared for the purposes advertising. If you do not want this information shared, please set your browser preferences to decline this.
Identifiable personal information will not be shared with any other party without your explicit consent unless in circumstances where we are legally obliged to share data due to criminal investigation or safeguarding concerns.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
All orders are held live or archived for 7 years for accounting purposes.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Your contact information, and any other data that makes you identifiable is not shared with any third parties unless we are legally obliged to do so for legal or security purposes.
How we protect your data
All account details saved on the system are held as encrypted data. Whilst students and their individual tutors may see student account data, only site administrators have full access to full site data.
All data on the site is regularly backed up and continuity procedures are in place to ensure minimum disruption to service should a website error occur.
What data breach procedures we have in place
TeachAllAboutIT Ltd. is registered as a data controller with ICO and we have data protection procedures in place which all staff are expected to follow. This includes clear procedures of how to report any breach of data protection.
What third parties we receive data from
From time to time we may receive personal data from external sources regarding students. eg. schools, colleges, exam centres, other tutors. Where this is obtained, it is only with your express permission.
Industry regulatory disclosure requirements
All members of TeachAllAboutIT are required to hold a clear and current enhanced DBS check before they undertake tuition or any other service where contact with children is included with us.
In line with UK Safeguarding law, where a child discloses anything to us which indicates that they may be at risk of physical or mental harm, we have a duty of care to record and pass these concerns on. At this time, personal details linked to that account may be disclosed to relevant authorities.